Customer Support

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The client support that you will get from your cloud hosting provider is really important, regardless of whether you have pre-sales questions and you aren't a client yet, or you have some technical problem with a current account. Timely and clear info regarding a question or an issue will save you lots of time and efforts, not mentioning that this is usually a proof that you're ordering from an actual web hosting provider and not from some reseller. If you buy a hosting account from a company that doesn't own its servers and it cannot access them immediately, it is quite possible that you will wait for a few days in order to get a response to your query, so your sites may remain offline for quite some time. In comparison, a provider which provides different ways of communication and has a tech support team that is available any time can assist you right away and help you reduce or totally avoid any downtime and prospective losses.

24/7 Customer Support in Cloud Hosting

The customer and tech support services for our cloud hosting plans are twenty-four-seven, therefore you can forget about waiting for several days in order to receive assistance. If you are not our client yet, you can phone us, chat with an agent or send an e-mail message. In case you already have an account, you can open a support ticket on top of the other three ways of contact. You'll be able to choose the most appropriate way to contact us based on where you are or what kind of hardware you are using. We can easily help you for more or less any webhosting-related question that you have or problem that you may experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you could open a ticket, but even then the maximum reply time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

We are aware how important it is to get quick assistance, particularly when your website is not running properly for some reason. All of our semi-dedicated servers feature 24/7 customer and tech support, thus if something comes up, you will be able to use plenty of methods to contact us - phone line with several local numbers internationally, live chat, email messages and support tickets. The first two methods are for pre-sales, billing and general matters, so in case you do not have an account yet, for instance, you will be able to find more info for our solutions, or we can assist you with less complicated tech matters. The second two methods are for strictly tech matters or everything that is more time-consuming considering that it is much easier follow the conversation between you and our tech support team. The guaranteed maximum response time for them is only 1 hour, the typical one - 15-20 minutes, so you won't need to wait for a whole day to receive support like you may have to do when using the services of other service providers.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to get prompt support in general, let alone when you manage an entire server, so every single dedicated server that we provide comes with 24/7 support with one-hour reply time guarantee regardless of the problem. The service is totally free for all the difficulties with the server or the software that was installed by our admins through the setup, so you're able to contact us as many times as you need, even during holidays. You can either open a ticket from the billing area or you could send an e-mail message, and the actual response time for either of these rarely surpasses 30 minutes since we have administrators available 24-7-365. In case you want general information about our servers or you have some billing question/issue, you may also call one of the local telephone numbers that we have on as many as three different continents or you could use our live chat service and consult with a representative online. For third-party software support, we provide a Managed Services upgrade, that you will be able to include to your server package from your billing Control Panel.