In case you have purchased a hosting plan and you have certain questions relating to a specific feature/function, or in case you have come across some problem and you need assistance, you should be able to contact the respective customer service team. All hosting companies deploy a ticketing system irrespective of whether they provide other means of contacting them along with it or not, as the most efficient way to tackle an issue most often is to use a ticket. This mode of correspondence renders the replies exchanged by both sides easy to follow and enables the support staff representatives to escalate the problem if, for instance, a server admin should interfere. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, so you need to use at least two different accounts to get in touch with the client service staff and to actually administer the hosting space. Non-stop signing in and out of different accounts could sometimes be a drag, not to mention the fact that it requires lots of time for the majority of hosting companies to answer the ticket requests themselves.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our cloud hosting isn’t separate from the web hosting account. It’s part of our all-inclusive Hepsia Control Panel and you’ll be able to access it at any specific moment with just a few clicks of the mouse, without leaving your account. The ticketing system includes a quick-search field, which will help you track the status of virtually any support ticket that you have submitted in the past, if required. Also, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can find out how to tackle a given issue even before you submit a ticket. The ticket response time is maximum 60 minutes, so you can get quick assistance at any particular moment and in case our customer care team recommends that you do something in your hosting account, you can do it instantly without the need to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

In case you have opened a semi-dedicated server account with us and you’d like to touch base with our client care team representatives, you will be able to send a support ticket directly from your Hepsia Control Panel instead of going through a completely different tech support platform as you will have to do with the vast majority of hosting companies out there. Our integrated trouble ticket system will enable you to submit a new ticket without any efforts and to look through older tickets using an intelligent search box. Furthermore, you will be able to check the relevant knowledgebase articles that our system will present to you in accordance with the category that you choose for your new ticket. You can perform all the aforementioned things without logging out of your Hepsia Control Panel at any moment, which means that in case you encounter any issue or have a question, you can get in touch with our support engineers and fix the problem in question in no more than one hour using a single platform.