Live Chat Support

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A live chat is a real-time way of communication between a web hosting supplier's support crew and its customers. It's an efficient way to receive some info about the web hosting services or have some problem resolved since you are talking with a live agent. The advantages of using a real-time chat service rather than calling or opening a ticket are the reduced chance of errors when you exchange data such as usernames or domain names, the quicker response time since the communication is live plus the fact that you don't need to stay on the chat constantly - you're able to do something different while the agent examines the issue in question. Furthermore, you're able to connect with a live chat room from any kind of computer that is connected to the web, avoiding the telephone rates that you'll need to pay in case you're calling to a different country.

Live Chat Support in Cloud Hosting

We supply a live chat assistance service for all cloud hosting that we offer and we are able to assist you with almost everything live. In case you do not have an account with us yet, we can give you more details about the packages to help you to get the most appropriate package. In case you are an existing customer, we are able to help you with any general or billing issue in addition to with plenty of common technical problems, such as an email address installation in a desktop email client. When you can't give us a call for whatever reason or you are in a country where we don't have a local phone number, the live chat is the best way to get in touch with us. Of course, some situations need extra time to analyze and test, which means that you will need to open a support ticket to our technicians, however, we are able to save you time and assist you with lots of issues on the chat.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as part of our services, so that when you have any questions for our semi-dedicated servers, you'll be able to talk with our customer support team anytime regardless if you've already purchased an account or not. In general, the chat service is for billing, pre-sales and common questions and troubles, yet we will help you with many tech questions too. We can help you choose the best package for your websites in case you do not have an account yet, we can respond to any kind of billing questions or concerns you have or we can help you with installing your new e-mail address on your personal computer or smartphone - all this will be done in a timely manner since our live chat service is online all day, every single day. Whenever you want help, you'll be able to talk with a representative and save a lot of time.