If you ever have any enquiries associated with your web hosting account or you face a problem with your websites, you will have to contact the web hosting provider’s tech support team. It may not make any difference how fast they’ll respond when you have a generic question, but a problem such as an unsuccessful application update, for instance, may result in your site becoming damaged or unreachable on the web. And the longer you have to wait for the support team to lend a hand, the longer the site will be inoperational. If you offer goods or services online, any outage will affect your website in an unfavorable way and you may lose current or potential customers. A lot of hosting providers, particularly resellers, respond to e-mails and trouble tickets within twenty four hours, but in the online age this is far too long, since clients will scarcely ever return to a website that’s not functioning properly over extended time intervals.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can just forget about waiting around for hours on end, or even a whole day, to get an answer to a support ticket or an e-mail. Regardless of when you contact us, we’ll reply to you within no more than 1 hour with any pre-sales or technical queries that you may have. The fact is, our actual response time rarely surpasses twenty to thirty minutes. Since we’re available day and night, you’ll always get assistance in a well-timed manner and we understand just how critical that is in the online world. As soon as you contact us, we’ll answer your questions. If you chance upon any technical complication, we will deal with it instead of you, or we’ll supply you with all the necessary information if there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Since we know precisely how important it is to get well-timed support, we guarantee that you’ll never have to wait around for more than 1 hour to receive a response to any support ticket that you submit through your semi-dedicated server CP. In reality, you will seldom have to wait for more than 20 to 30 minutes and this applies to any question regardless of its nature – billing, technical or general. On top of that, our customer and technical support staff is on duty 7 days a week, which goes to say that even in case you post a ticket during national holidays, you’ll invariably receive an instant response, which will include the answer to a question, the solution to an obstacle or the info required to sort out an issue yourself – if there’s something that you have to do on your end. If you use our services, you will never need to waste a day waiting for a response like you would with a lot of other hosting providers.