Despite the fact that this isn't the keyfactor to recognize a dependable cloud hosting company from a bad one or a reseller from a real provider, the option to call and consult with a live person is an indicator that you are not using the services of a one-person service provider and that you'll be able to reach someone every time you're in need of support. The phone support for web hosting services may vary from general to expert, so the problems which can be resolved with a phone call differ depending on the provider. Usually, these matters are more basic and include billing or first level tech issues because more complex matters often need a support ticket where both you and the system administrators can track what is going on with a specific situation. Still, the option to call your service provider will save you considerable time and efforts for the countless small issues which will eventually appear at the time you manage your website hosting account.

Phone Support in Cloud Hosting

As we have live phone support 14 hours a day, you can get in touch with us and speak with one of our customer support representatives to find out more about all cloud hosting that we supply and ensure that our servers match the system requirements for your web sites prior to you buying anything. For your convenience, we now have phone numbers on 3 continents so that you will be able to call the one nearer to you - in the USA, the UK or Australia. In case you are already a customer, you will be able to phone us about general and billing matters, and even about some tech issues. In case the issue is strictly technical or it needs more time to handle, you will have to employ our ticketing system, which will enable both you and our tech support crew to monitor the details provided by both sides.

Phone Support in Semi-dedicated Servers

We offer live phone support 14 hours a day as part of the support services for each semi-dedicated server plan that we provide. Since some issues are more complex and time-consuming, you will have to open a ticket in case you experience such an issue, still for any general, billing or minor tech issues you can always call us and we will help you immediately so as to save you the time you'll have to spend on opening a support ticket. Even if you do not have an account yet, you can find out whether you can host your sites on our top-notch cloud platform or you're able to receive any other general info about our semi-dedicated services. We have local phone numbers in the United States, the United Kingdom and Australia as well as a worldwide number, therefore you will be able to call the one that is closer to your region.