Tech Support Channels
A 1–Hour Ticket Response Guarantee
All your assistance requests will be replied to in no more than one hour after the support ticket or email has been received. If your issue needs further assistance from a system administrator, we will direct the trouble ticket or the e–mail to the person on duty then leave a note to notify you that more time will be required for discovering a solution. Furthermore if you order the Optional Admin Services package, any of the services included there will be executed whenever you decide.
A First–Class Support Service
If you require any assistance using our Website Control Panel or with any of the applications that we’ve preinstalled on the server for you, don’t hesitate to get in touch with our technical support team at any moment via the ticketing system. Moreover, in case you need help administering your dedicated hosting server, you can make use of the Optional Admin Services package, that includes OS updates every week, installation and problem troubleshooting procedures, server monitoring and rebooting services, backup hard disk drive space, etc.
A User–Friendly Help Area
We have equipped the Website Control Panel with a fully detailed knowledge base, which features exhaustive explanations of its features and functions. Additionally, we have made in–depth video tutorials that will further demonstrate to you how to carry out a certain task or troubleshoot a frequently experienced problem. The educational articles and the video tutorials are easily reachable from every section of the Website Control Panel through the Help and Videos buttons situated in the top right corner.